Question 1: What are your shipping options within the US?

Answer : We us USPS Priority mail. Orders are usually processed within and shipped within 1 to 2 business days.

Question 2: How do I track my order?

Answer: After your order has been processed you will receive a email confirmation containing your tracking number. If you have not received your tracking number within 72 hours of purchasing, please contact us at: jraynebeauty@gmail.com.

Question 3: How do I know my order has been placed?

Answer: Immediately after purchase a confirmation email with details of your order will be sent to you. 

Question 4: My order has not been delivered what should I do?

Answer: Please contact your local USPS location dependent. If after contacting the shipping provider you still need assistance locating your order please feel free to contact us at jraynebeauty@gmail.com and we will be happy to assist you.

Question 5: I received a damaged item. What should I do? 

Answer: In the rare event that you received a damaged item, please alert us as soon as possible and provide a photo of the damaged item. Please note we are not responsible for damages that occur after wearing or washing the item.